Service Desk Analyst / IT Helpdesk Technical Support Engineer

Who has excellent remote troubleshooting skills with the ability to diagnose software and hardware faults, whilst supporting customers and Field Engineers remotely is required for a busy Help Desk with a well-established and leading digital print solution and telecoms provider based in Hertford, Hertfordshire.

SALARY: £30,000 - £35,000 per annum (Depending on Experience) + Benefits

LOCATION: Hertford, Hertfordshire 100% Office Based

JOB TYPE: Full-Time, Permanent

Job Overview

We have a fantastic new job opportunity for a Service Desk Analyst / IT Helpdesk Technical Support Engineer (known within the business as a Remote Customer Support Engineer) who has excellent remote troubleshooting skills with the ability to diagnose software and hardware faults.

Working as the Service Desk Analyst / IT Helpdesk Technical Support Engineer, you will join the company’s Help Desk Team, assisting customers and Engineers remotely.

As the Service Desk Analyst / IT Helpdesk Technical Support Engineer, you will be responsible for resolving issues in a timely fashion whilst providing a high level of service to clients.

DUTIES

Your duties as the Service Desk Analyst / IT Helpdesk Technical Support Engineer include:

• Diagnose hardware faults and where applicable send out customer fit parts
• Diagnose and rectify printing and scanning issues
• Set up devices on remote monitoring solutions
• Remotely assist engineers while on site
• Ensure the field team has all the relevant information for the specified fault
• Assist with warranty processes
• Support the planning team with technical queries

Candidate Requirements

• Strong technical knowledge across all manufacturers
• Strong diagnostic and troubleshooting skills
• Experience with hardware faults and networking
• Proficient with team viewer and remote tools
• Experience with vantage online
• Ability to manage time effectively and work under pressure
• Knowledge of our remote monitoring solutions

Company Benefits

• 25 days holiday (alongside annual bank holidays)
• Increasing annual leave for reaching milestone work anniversaries
• A day off for your birthday
• A day off to support your wellbeing
• Volunteering Time Off
• Company pension contributions
• Enhanced family-friendly policies
• Life assurance
• Support from the Employee Assistance Programme (EAP) through Health Assured
• Employee discounts subscription with Perkbox
• Season Ticket Loan
• Cycle-to-work Scheme

And much more!

How To Apply

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us, you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13080

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