Service Desk Analyst (German-speaking)

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Service Desk Analyst (German-speaking), Livingston

Client:

eTeam

Location:

Livingston, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Service Desk Analyst (German-speaking)

Livingston, UK (Hybrid, 2 days/week)

6 Month Contract

As a Service Desk Analyst, you'll take responsibility for providing effective 1st & 2nd line support to mostly German Client colleagues via the Service Desk, including support of systems, servers, and networks. The existing infrastructure primarily consists of Windows 10/11 & Apple Mac desktops/mobile devices, Android phones, Windows servers, and several largely bespoke applications developed around different databases.

• Log, record and prioritise all incidents received into the Service Desk
• Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines
• Ensure online incidents and requests are assigned and dealt with in line with SLAs
• Advise and assist team members with service provision
• Deal with queries in a calm, swift, and customer-focused manner
• Provide 1st & 2nd line support for all of Client’s IT infrastructure
• Fulfil user administration requests and provision all IT Infrastructure Technologies

You’ll have:

• Excellent language skills in German and English, both spoken and written
• A passion for technology
• Excellent communication and problem-solving skills and good time management
• Ability to work on own initiative, to multi-task and deal with pressure
• Ideally previous experience on a Service Desk but this is not necessary