Service Desk Analyst Fixed Term Contract

Liberty has an exciting opportunity for a Service Desk Analyst to join our team, based in Knowsley. You will be working on a full-time, 12 months fixed term contract basis (Maternity cover), working 40 hours per week and in return, you will receive a competitive salary between £26,000 to £28,000 depending on experience per annum Plus Benefits.

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. Liberty delivers people-focused, intelligence-driven property services that deliver better outcomes for customers and clients. We repair and maintain buildings, manage properties, build homes and support clients with all their property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with. We are proud to employ the most talented, driven individuals within the property services sector.

Key responsibilities for this Service Desk Analyst FTC will include:

1. Provide operational support, over the phone and face to face for the IT Service Desk
2. Ensure all incidents are recorded on the Service Desk Management Tool and are resolved
3. Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively
4. Take ownership of incidents and service requests through to resolution
5. Ensure all incidents and service requests which can't be resolved at the service desk are escalated to 2nd & 3rd line teams and proactively managed
6. 1st line support, troubleshooting of IT related problems from in-house software to hardware
7. Identify improved ways of working

What we are looking for in our ideal Service Desk Analyst FTC:

GCSE level or equivalent in Maths and English. ITIL V3/V4 Qualification, MCP or equivalent qualification (Desirable). In depth knowledge of industry standard products including Windows 10, Android, IOS, MS Office. Networking protocols & desktop/laptop computers and peripherals experience. Excellent PC support experience in a multi-site environment. Knowledge of Service Desk logging systems and experience working within a busy IT Service Desk environment.

We offer a range of benefits for a rewarding career including though not limited to:

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to work Scheme
• Liberty Sense Awards: employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes:

• Life Insurance/Death in service benefit 2x annual salary value
• Smart health (including round the clock access to 24/7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness programme
• YuMatter- Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions, with a counsellor
• Free will writing
• Reward scheme for healthy behaviours to earn YuCoin which can be redeemed on the app for vouchers/ rewards
• Exclusive membership and wellbeing product discounts

• Medicash Health Cash Plan (optional to register, P11D tax value approximately: £11.60 per year however allows claims for up to £996 per year) includes:

• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy.

As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

Liberty is a real living wage employer.

If you have the desire to work in a busy and high performing team, why not join us as our Service Desk Analyst FTC? Click apply below, we want to hear from you!

Closing date: 12th February 2025 (we reserve the right to close this vacancy earlier depending on number of applications).