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Service Desk Analyst

Fusion People Ltd

United Kingdom

On-site

GBP 25,000 - 30,000

8 days ago

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Join a multi-million family-run business as a Service Desk Analyst, where your superb customer service and communication skills will shine. This role offers the chance to support both internal and external customers while resolving incidents and user queries. With a focus on technical knowledge in Windows 11, Office 365, and Active Directory, you'll play a crucial role in a forward-thinking organization. Enjoy a competitive salary, free parking, and excellent career prospects in a supportive environment. This position is perfect for those who thrive in a dynamic workplace and are eager to make a difference.

Free Parking

Career Prospects

Enviable Work Environment

Minimum of 12 months experience in a similar role.
Technical knowledge of Windows 11, Office 365, and Active Directory.

Resolve incidents and user queries via ticketing systems.
Troubleshoot hardware issues and fix laptops, desktops, and printers.

Customer Service Skills

Communication Skills

Problem-Solving Skills

Diagnostic Skills

Windows 11

Office 365

Active Directory

Group Policies

Windows Server

Service Desk Analyst - to 30,000 (DOE) Huddersfield, West Yorkshire

A multi-million family-run business where core values are a key factor within their staff has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum of 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams.

As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst, you will have technical knowledge and experience of Windows 11, Office 365, Active Directory, and Group Policies, and ideally Windows Server. You will be responsible for resolving incidents, user queries, and faults via ticketing systems to SLA's, escalating cases to the relevant support team where necessary. You will have good problem-solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops, and printers, with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service, and organization skills. Superb verbal communication skills are essential for this role.

Working hours: Mon-Friday 9am - 5pm with on-call rota.

This is a great opportunity to work in an envious building and for a market-leading and forward-thinking organization with great career prospects, a basic salary of up to 30,000 (DOE), free parking, and superb benefits.

This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire.

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