Service Desk Analyst

Argus; United Kingdom; On-site; GBP 60,000 - 80,000

Job description

Service Desk Analyst

Location: Holborn, London, UK

Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.

What we’re looking for:

We are currently looking for an ambitious service desk analyst to provide remote support across the EMEA region. You will work as a key member of a small team to ensure that a high level of customer service and support is maintained to all internal and external customers.

The IT department is responsible for supporting and maintaining the company’s IT systems, resolving any IT-related faults quickly and efficiently. In addition to responding to a broad range of queries ranging from setting up an email account to system diagnostics, the Service Desk Analyst will work providing support to end users and assist with IT projects, contributing to and enhancing the IT support provision across the business.

There is a requirement for shift work which involves a late shift from 12:00 to 20:00 once a week and an early shift from 08:00 to 16:00, as well as the standard 09:00 to 17:00. Please note this role requires four days a week in the office.

What will you be doing:

• Receive, monitor and respond quickly and effectively to IT Service Desk requests received by email, telephone, and desk-side assistance.
• Provide new starter desktop and laptop set-up, support, and maintenance.
• Package, install, and configure authorised software to laptops and desktops.
• Maintain appropriate logs of equipment, such as laptops and video conferencing equipment.
• Software and hardware maintenance including administering updates and patches for all machines, ensuring security and upgrades are kept up to date.
• Support office meetings/presentations and facilitate video conference equipment setup.
• Provide advice and engage with global support desk colleagues.
• Assist with network support, telecoms, and phone deployments.
• Providing excellent stakeholder support and management and handling high-pressure scenarios.
• Diagnose and resolve technical issues, escalate where needed, and ensure documentation is updated as needed.
• Ensure licensing for all software purchased is recorded and maintained.
• Perform miscellaneous job-related duties as assigned by the line manager.
• General troubleshooting for ticket-related queries.

Skills and Experience:

• Strong troubleshooting skills with experience providing IT support in a fast-paced commercial business.
• Proven ability to provide a high level of customer service.
• Strong communication and interpersonal skills.
• Responsive and approachable attitude.
• Able to use initiative as well as work as part of a team.
• Ability to manage workload efficiently.
• Strong coordination and time management skills with the ability to meet deadlines and targets.
• Proficient to 2nd line in Active Directory, Office 365, Azure, and Intune.
• Experience with iOS and Android for mobile management and administration.
• Ability to keep calm and cope well under pressure when dealing with key stakeholders.
• Experience with Microsoft Teams Rooms.
• Display open arms attitude in a friendly environment, showing excellent customer-facing skills.
• Work closely with other teams such as Infrastructure, Security, and Applications teams.
• Key time management and prioritisation.
• Excellent customer-facing skills.

What’s in it for you:

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

• Competitive salary and company bonus scheme.
• Group pension scheme.
• Group healthcare and life assurance scheme.
• 25 days holiday with annual increase up to 30 days.
• Subsidised gym membership.
• Season ticket travel loans.
• Cycle to work scheme.
• Extensive internal and external training.

About Argus:

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools, and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,400 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms, and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading, and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities, and energy.

Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

Argus is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network. Our core values are Excellence, Integrity, Partnership, and Inclusivity.

For more details about the company and to apply please make sure you upload your CV via our website: www.argusmedia.com/en/careers/open-positions

By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company. Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability, or veteran status.