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Service Desk Analyst

Cooper Lomaz Recruitment Ltd

Peterborough

Hybrid

GBP 1,000

Full time

14 days ago

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An innovative recruitment firm is seeking a Service Desk Analyst to join a project-based team. This role offers a unique opportunity to resolve technical IT issues at both 1st and 2nd line levels while engaging in hands-on tasks like desktop builds. You'll be part of a dynamic environment that supports international internal users, ensuring smooth operations. With a hybrid working model after training, this position is perfect for those looking to grow in the IT support field. Enjoy full training, support, and opportunities for progression in a role that values strong communication and technical skills.

Experience in IT Service Desk or similar roles is essential.
Strong communication and technical troubleshooting skills required.

Resolve technical IT issues at 1st and 2nd line level.
Involvement in desktop builds and hands-on IT tasks.

1st line support experience

IT Service Desk experience

Windows skills

Google skills

Strong communication skills

Supporting international users

Service Desk Analyst

Hybrid / Peterborough after training is completed (4-6 weeks)
6-month contract (likely to extend & paid weekly)
37.5 hours per week - overtime available
Rotating Shift Pattern - Weekend work is required on a rotational basis.

16.25 per hour - Umbrella assignment rate

Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds.

Key Skills: