Service Desk Analyst

We have been providing Telecoms and IT solutions since 2004 in the UK, but since then we have expanded across Europe making more than 10 acquisitions over the last few years. With now over 14,000 customers, our revenue has increased in the last 12 years from €2.9m to €36m, and to join our growing company we’re looking for a Service Desk Engineer to work in our Bolton Office.

Service Desk Engineer

Salary: £27,000 - £30,000

Location: Bolton - Office Based

Flexible office hours: 8am-4pm/9am-5pm/10am-6pm

Benefits: 25 days holidays + banks, Pension/healthcare/life insurance after 6 months

Key Responsibilities

The role involves working on customer and internal projects as well as handling initial inquiries and incidents reported by customers and internal staff. IT support is also required for more advanced technical support beyond the scope of a first-line support role. This includes diagnosing and resolving more complex technical issues and conducting in-depth troubleshooting.

Experience

• Server Support
• Microsoft Windows Servers 2016-2022
• Microsoft 365 including SharePoint (Migrations and configuration)
• Active Directory
• DNS, DHCP, Group Policy, File & Print
• Virtualisation technologies (Hyper-V & VMware)
• Microsoft 365 and Windows Server Backup
• Windows desktop operating systems
• Microsoft Office Applications
• Network Deployment and Configuration
• Setup, deployment and management of Firewalls, Switches, WAN & LAN networks (Draytek, UniFi, WatchGuard and Barracuda)
• Wi-Fi Management and configuration

If this role is of interest, please contact Beth on 01254 781300 / bethany@serlimited.com