Service Desk Analyst

Service Desk Analyst

Location: Milton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham)

Salary: £24,000 per annum + benefits

Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this role.

Are you passionate about your career and have great enthusiasm to learn and develop your technical support skills?

ABOUT COMPANY

Work for a world-class security and digital transformation solutions company. They have a proven successful track record of working as a trusted independent partner enabling clients to implement the right blend of digital services and people-centric processes to allow efficient and effective operation in an ever-evolving digital landscape. They offer the following services to clients:

1. Client-side design and delivery services.
2. Service Management.
3. Application development.
4. Focused training courses.

ABOUT ROLE

As a Service Desk Operative, you will report to the IT Delivery Manager. You will be self-motivated, keen to develop and able to work independently or as part of a team.

You will monitor the service desk activity, accurately registering calls for service and providing initial triage, resolving requests where possible or allocating requests for action to the appropriate person. In addition, you will carry out general administrative duties around IT and networking tasks.

WHAT WILL YOU DO?

1. Support day-to-day administration of the Cloud-based software, for example, responding to alerts.
2. User account creation and administration.
3. Setting up and distributing equipment to staff.
4. Conduct routine IT housekeeping and proactive checks on our systems.
5. Support the technical team with incident resolution.
6. Support clients with troubleshooting and triage.

WHAT DO YOU NEED TO BE SUCCESSFUL?

1. Ability in the use and understanding of Microsoft applications.
2. Knowledge of Operating systems including Office 365 administration, Windows 10, and MacOS.
3. Basic knowledge of service desk operations and service management.

WHAT IS DESIRED?

1. Knowledge of IT Technologies such as MDM, Virtualisation, Networking, Storage, web application development, Sophos Antivirus.
2. Familiarity with ITIL.

You will need to cover rotational working a shift pattern (7am-3pm or 9am-5pm or 11am-7pm) and 1 in 4 weekends (£150 extra pay for weekends).

You will need to undergo UK Security Clearance, which will entail background checks covering any criminal history, credit and finance, and some wider elements hence the need for a UK Passport or 5 years continuous UK residency.

Job Info

Job Title: Service Desk Analyst

Company: CV-Library

Location: Milton Keynes, Buckinghamshire

Posted: Nov 22nd 2024

Closes:

Sector: IT

Contract: Permanent

Hours: Full Time