Service Desk Analyst

Service Desk Analyst

Duration: 6 months

Location: Livingston

Contract: 6 months (No information about extension)

Role Overview: Provide Tech Support for Client internal employees based in Germany.

Support Methods: Provide support via phone or chat (Verbal & Written)

Requirements: Interest in technologies, tech mindset, and the ability to troubleshoot any issue.

Experience: Service desk experience is nice to have but not essential; interest in technology and relevant knowledge is required.

Work Schedule: 2 days per week in office (Thursday - Team day), from 07:30 to 16:00, Monday to Friday.

Interview Process: 1 round - 1 hour 30 minutes (Tech test) and questions asked in German, C1-C2 level or native.

Responsibilities:

1. Log, record, and prioritize all incidents received into the Service Desk.
2. Contribute to the effective service provision of the Service Desk Team, adhering to processes and guidelines.
3. Ensure online incidents and requests are assigned and dealt with in line with SLAs.
4. Advise and assist team members with service provision.
5. Deal with queries in a calm, swift, and customer-focused manner.
6. Provide 1st & 2nd line support for all of Sky's IT infrastructure.
7. Fulfill user administration requests and provision all IT Infrastructure Technologies.

Qualifications:

1. Excellent language skills in German and English, both spoken and written.
2. A passion for technology.
3. Excellent communication and problem-solving skills and good time management.
4. Ability to work on own initiative, to multi-task, and deal with pressure.
5. Ideally, previous experience on a Service Desk but this is not necessary.