Service Desk Analyst

Service Desk Analyst – (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) – Permanent – Leicester

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for our prestigious market leader based in Leicester.

This is an opportunity to work for a business that is at the forefront of IT and has real career progression opportunities for hard working and driven candidates.

Location: Leicester
Salary: Up to £32,000 per annum

Skills/Requirements for the Service Desk Analyst:

1. Previous experience within a Service Desk is vital within this role
2. Excellent troubleshooting and problem solving skills
3. Extensive Active Directory experience
4. Strong O365 experience
5. Ticket management experience including good time management
6. Hardware support including Laptop & PC building
7. Any experience of supporting MS Exchange is highly desirable
8. Experience of working within an ITIL environment is highly desirable

Responsibilities:

1. Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
2. Being the first point of contact on the Service Desk
3. New Starters and Leavers administration from the technical perspective
4. Working to and within already agreed SLA’s and KPI’s
5. Providing Application Support when needed
6. Providing high levels of 1st call fix where possible
7. Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst position.