Service Desk Analyst

Service Desk Analyst

c. 32,000

Leeds, 4x a week on site

Permanent

Role Overview:

I'm working with a Leeds based organisation who are looking for an experienced Service Desk Analyst who will be providing 2nd line support to users, dealing with desktop, software, and printer issues.

Main Responsibilities:

• Providing operational support to users via the IT Helpdesk
• Assisting users via email, phone, or in person, reacting to support queries
• Support the configuration and deployment of network infrastructure (wireless access points, routers / switches, patching)
• Provide advice across several devices and OS (Windows 10, IOS, Mac OSX)
• Identify new opportunities to improve the service delivery of the Helpdesk, ensuring its efficiency going forward

Required Experience / Qualifications:

• Relevant degree or industry specific qualification (CNNA, MCSA, CCNP)
• 2+ years' experience in a similar service-desk / helpdesk type role, with hands-on experience supporting users in a face-to-face environment
• Experience supporting Windows Server and Desktop / OSX operating systems
• Experience managing active directory services
• Proven experience with one or more of the following - Linux / SQL / SharePoint / Cisco

Desirable Experience:

• Knowledge of Python