Service Desk Analyst

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Responsibilities:

• Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
• Provide support to the Authority's 1st line desk as required to provide answers to the structured questions.
• Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required.
• Provide troubleshooting support as required between the Parties and Sub-Contractors.

Experience:

• Proficient in Excel.
• Experience in Reporting & Data.
• Experience in helpdesk role.

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