Service Desk Analyst

Service Desk Analyst - 3-month Contract - Bristol

My legal client is looking for a Service Desk Analyst to provide IT support for a 3-month contract. This opportunity will involve handling service desk issues via telephone or email. The customer is looking for support with ITIL, Service Now, and iManage.

The Service Desk Analyst will be required to triage and resolve tickets (both non-law firm specific and law firm specific). The ideal candidate should have strong experience with ITIL, Service Now, and law firm applications such as iManage.

Service Desk Analyst Requirements:

• Recent IT Service Desk experience within the legal sector
• Previous experience working as a Legal Service Desk Analyst
• Windows 10/11 Administration & Support
• Service Now experience is essential
• Familiarity with law firm applications such as iManage
• Implementing ITIL practices
• Microsoft Office applications (M365) Administration & Support
• Active Directory experience
• Multi-Factor Authentication (MFA)
• Excellent diagnostic and resolution skills
• Proficiency using ITSM ticket management system Service Now

The successful Service Desk Analyst is required onsite in Bristol.

This is a fantastic opportunity for the right candidate to join an organization initially on a 3-month contract, with the potential to extend.

To discuss this exciting opportunity as a Service Desk Analyst in more detail, please APPLY NOW for a no-obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal by exploring the VIQU IT Recruitment website.

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