Service Desk Analyst

Service Desk Analyst - 3-month Contract - Bristol

My legal client is looking for a Service Desk Analyst to provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking for support with ITIL, Service Now and iManage.

The Service Desk Analyst would be required to triage and resolve tickets (Non law firm specific and Law firm specific tickets). The Ideal Service Desk Analyst would have strong experience with ITIL, Service Now and Law Firm applications such as iManage.

Service Desk Analyst Requirements

1. Recent IT Service Desk experience within the legal Sector
2. Previous experience of working within a Legal Service Desk Analyst role
3. Windows 10/11 - Administration & Support
4. Service Now experience essential
5. Law firm applications such as iManage
6. ITIL practices - implementing practices
7. Microsoft Office applications (M365) - Administration & Support
8. Active Directory experience
9. Multi Factor Authentication (MFA)
10. Excellent Diagnostic and resolution skills
11. Proficiency using ITSM ticket management system - Service Now

The successful Service Desk Analyst is required onsite in Bristol.

This is a fantastic opportunity for the right Service Desk Analyst to join an organisation initially on 3-month contract but has the view to extend.

To discuss this exciting opportunity as a Service Desk Analyst in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant.