Service Desk Analyst

Fusion People; Brighouse; On-site; GBP 25,000 - 30,000; Full time

Job description

Service Desk Analyst – to £30,000 (DOE) Huddersfield, West Yorkshire

££Multi-million family run business where core values are a key factor within their staff has a great opportunity for an experienced Service Desk Analyst / 1st Line Support / Helpdesk Analyst with a minimum of 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams.

As a Service Desk Analyst / 1st Line Support / Helpdesk Analyst, you will have technical knowledge and experience of Windows 11, Office 365, Active Directory, and Group Policies, and ideally Windows Server. You will be responsible for resolving incidents, user queries, and faults via ticketing systems to SLA’s, escalating cases to the relevant support team where necessary. You will have good problem-solving and diagnostic skills, experience of troubleshooting hardware issues, fixing/repairing laptops, desktops, and printers with the ability to diagnose and resolve a variety of software issues, and good verbal communication, customer service, and organization skills. Superb verbal communication skills are essential for this role.

Working hours: Mon-Friday 9am – 5pm with on-call rota.

This is a great opportunity to work in an envious building and for a market-leading and forward-thinking organization with great career prospects, a basic salary of up to £30,000 (DOE), free parking, and superb benefits.

This role is commutable from Halifax, Bradford, Brighouse, Keighley, Huddersfield, Dewsbury, West Yorkshire.

— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our website.