Service Designer

As a service designer, you will design the end-to-end journey of a service. You will help users complete their goals and government deliver a policy intent. Your work will involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

You will work independently to develop designs based on evidence of user needs and organizational outcomes and will mentor junior designers and researchers.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Main duties of the job

• You work in an agile way and have an awareness of agile tools and how to use them.
• You listen to the needs of technical and business stakeholders and interpret them clearly for both technical and non-technical audiences.
• You work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks - both internally and across other government agencies.
• You are responsive to changes in technology that may impact designs, adapting your approach accordingly.
• You absorb large amounts of conflicting information and use it to produce simple designs to meet user needs.
• You identify, communicate, and work within constraints, such as policy or legislation, recognising options that will help balance user need and expectation.
• You contribute to best-practice guidelines around user-centred design and agile ways of working.
• You have knowledge of HTML, CSS, and JavaScript prototypes, as well as Government and other design systems.
• You approach prototyping as a team activity, actively soliciting prototypes and testing with others for feedback.
• You recognise and define the design and implementation of strategy, provide guidance for the evaluation of strategies and policies to ensure business requirements are being met and exceeded where possible.
• You collaborate with user researchers and represent users internally.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.

As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job Description

In this role, you are accountable for:

• Working in an Agile way - you work in an agile way and have an awareness of agile tools and how to use them. You advise colleagues on how and why agile methods are used and provide a clear, open, and transparent framework in which teams can deliver. You adapt and reflect and are resilient to challenges.
• Communicating with others - you listen to the needs of technical and business stakeholders and interpret them clearly for both technical and non-technical audiences. You build positive relationships within the team and with stakeholders and influence expectations.
• Community collaboration - you work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks - both internally and across other government agencies.
• Digital perspective - you are responsive to changes in technology that may impact designs, adapting your approach accordingly.
• Evidence - and context-based design - you absorb large amounts of conflicting information and use it to produce simple designs to meet user needs.
• Experience of working within constraints - you identify, communicate, and work within constraints, such as policy or legislation, recognising options that will help balance user need and expectation.
• Leadership and guidance - you contribute to best-practice guidelines around user-centred design and agile ways of working.
• Prototyping in code - you have knowledge of HTML, CSS, and JavaScript prototypes, as well as Government and other design systems.
• Prototyping - you approach prototyping as a team activity, actively soliciting prototypes and testing with others for feedback.
• Strategic thinking - you recognise and define the design and implementation of strategy, provide guidance for the evaluation of strategies and policies to ensure business requirements are being met and exceeded where possible.
• User focus - you collaborate with user researchers and represent users internally.