Service Design Lead (DV Security Clearance)

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Service Design Lead (DV Security Clearance)

Job Description Service Design Lead (DV Security Clearance)

Position Description
"Please do not apply unless you hold HMG HLC Clearance and must be solely UK National."
Position Description:

Seeking an experienced Service Design Lead to help introduce and establish Service Design practices across the clients deliverables. The candidate should hold a current HMG HLCand be able to work from client site 5days a week, located in central London. The ideal candidate will have extensive practical industry experience and strong connections with both industry and academia. They will play a pivotal role in defining and assuring best practices and ensuring consistency across our teams. This technical, hands-on role requires close collaboration with customers and engineering teams to drive excellence in service design.

Your future duties and responsibilities
• Service Design Implementation: Lead the introduction and integration of Service Design practices across the client deliverables. Ensure these practices are embedded within the organisation to drive improved service delivery and customer satisfaction.
• Best Practice Definition: Develop, define, and assure best practices in Service Design. Establish clear methodologies and frameworks that align with industry standards and organisational goals.
• Consistency Across Teams: Work closely with various teams to ensure consistency in Service Design practices. Provide guidance and support to ensure that all teams adhere to established best practices.
• Stakeholder Collaboration: Engage with customers to understand their needs and requirements. Ensure that Service Design practices are tailored to meet stakeholder expectations and deliver superior service experiences.
• Engineering Collaboration: Collaborate with engineering teams to integrate Service Design practices into the technical development process. Ensure that service design considerations are incorporated into engineering workflows.
• Documentation and Reporting: Maintain comprehensive documentation of Service Design processes, methodologies, and best practices. Prepare regular reports on the status and impact of Service Design initiatives.

Required qualifications to be successful in this role
• Service Design Expertise: Extensive experience in Service Design, with a proven track record of implementing and leading Service Design practices in complex environments.
• Best Practice Knowledge: Strong knowledge of best practice methodologies in Service Design. Ability to define, implement, and assure best practices.
• Industry Experience: Broad practical experience in the industry. Strong understanding of industry standards and trends in Service Design.
• Technical Proficiency: Hands-on technical skills and experience in implementing Service Design methodologies and tools.
• Collaboration Skills: Excellent collaboration skills with the ability to work effectively with customers, engineering teams, and other stakeholders.
• Leadership Abilities: Strong leadership and mentoring skills. Ability to guide and support teams in adopting Service Design practices.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively communicate complex concepts to both technical and non-technical audiences.

Desired Competencies for this role:

• Relevant certifications in Service Design and related fields.
• Knowledge of Agile methodologies and frameworks.
• Familiarity with digital transformation initiatives.

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Skills

• Agile Service Design
• Client Management
• DigitalTransformationConsultng
• Service Design

Company

We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients’ businesses. In the UK alone, we have around 6,000 member-partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many.

Our approach sets us apart, characterized by our proximity model, international presence, expertise, and operational excellence. We organize our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in-person relationships. As you build your career here, you’ll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues.

At CGI, you will shape your career by joining a company built to grow and last, always providing you with opportunities to expand your ownership and benefit from the rewards of our collective success. Whether you’re developing end-to-end digital strategies, implementing systems, or integrating managed IT and business process services, you’ll do so with the support of leaders who are committed to your development and well-being.

As CGI Partners, we actively participate in shaping our company’s strategic direction. Our involvement in CGI’s annual strategic planning process ensures that we contribute meaningfully to the company’s future while aligning with the needs and interests of our clients, shareholders, and communities. Today, 85% of us are owners, collectively holding nearly 8% of our company—a significant stake that helps shape CGI’s future.

Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let’s turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other.

Diversity at CGI

Unconditionally inclusive

We are more diverse than ever before, yet understand that there is still a way to go. We are committed to actively listening, effecting changes and creating opportunities for all within our walls, as well as across the broader industry.

Because diversity of thought matters

We place diversity, equity and inclusion at the heart of CGI’s values, because we understand the importance and worth that divergent thinking can produce. It means acknowledging, learning and celebrating the huge advantage that having a diverse workforce with different perspectives brings to our business.

It means putting resources into training all members, as well as breaking down the barriers which can limit people in minority groups, encouraging curiosity about careers in tech and supporting everyone to reach their full potential.

We are transparent about our progress and use our yearly Gender and Ethnicity Pay Gap reports to analyse how we are doing as a business and a sector.Find out more .

No holding back

The doubts people may have about fitting in because of their background, gender, sexuality, race, disability, age, situation or experience have seen talent passed over. This is why we are constantly working to give everyone the confidence to succeed.

Thinking differently, together

CGI’s community of member-created and led networks thrive around shared experiences and common bonds. Our networks ensure that everyone at CGI is able to feel seen, represented and receive encouragement and support. They foster inclusivity and celebrate difference. All are welcome to join – and ally membership further raises awareness.

Here’s some of CGI’s member networks:

• Women’s network
• REACH (Race, Ethnicity and Cultural Heritage) network
• LGBT network
• Disability network

New networks that support and promote the richness of voices and experience across our organisation are being formed right now.Explore more of our networks.

Disability support

Giving you everything you need to thrive

Inclusion and development is at the heart of the CGI Dream. We are passionate about removing barriers that prevent you from fulfilling your potential.

A disability confident company

We take accessibility seriously. This means ensuring that everybody at CGI enjoys the full range of opportunities and advantages that being a member provides. From recruitment, through onboarding, training and development, we are committed to creating an environment that enables members with disabilities, or caring responsibilities, to flourish in their careers and contribute to the UK’s digital transformation.With a strong peer to peer disability network, practical accessibility support and award-winning leadership commitment, we are determined that the exciting IT projects we work on benefit from your talents and insights.

Listening and learning

At CGI we go the extra mile to nurture a truly inclusive culture so you feel right at home and able to focus on your career. Our support is holistic, so members without disabilities receive training on disability issues. Our common Dream is to create an environment in which we enjoy working collaboratively together and, as owners, contribute to building a company we can be proud of.

Website http://www.cgi.com/uk Telephone +44 (0)20 7637 9111 Location 14th Floor, 20 Fenchurch Street
London
City of London
EC3M 3BY
United Kingdom

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