Service Delivery/Third Party Coordinator

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

You will join the Compliance team and support the Third Party & Outsourcing Risk Manager and is responsible for the day to day oversight and coordination of services received from intragroup services, and holistic oversight of all external TPSP/OSPs. You will be based in the London office but will have the option to work remotely (from anywhere in the UK), and report to the CCO, Europe.

• Producing relevant management information, assisted by the COO and TPORM on the performance and delivery of outsourced services including the reporting of any control issues, breaches or incidents, and providing this to SIL Outsourcing Oversight Committee;
• Ensure the completeness of Outsourcing Risk and Criticality Assessments, Due Diligence, and Outsourcing Contracts for all OSPs for periodic/trigger based reviews and obtain approvals prior to any engagement;
• Ensure any Outsourcing Contract meets the requirements as contained within the outsourcing policy;
• Manage and/or oversee any proposed changes in the nature of any Outsourced Arrangements and where necessary, ensure that all relevant outsourcing documentation has been updated and approvals received prior to the change being made;
• Ensuring effective SLAs in place with the OSPs and exit plans are in place for critical services;
• Responsible for establishing KPIs, either directly or indirectly (via the outsourcing recipient);
• Accountable for end-to-end management of oversight of outsourcing arrangements on behalf of SIL;
• Ensure performance is monitored and measured against agreed KPIs such as quality, delivery timeliness, cost management, and compliance;
• Conduct service review meetings to discuss performance, service changes/enhancements and any issues;
• Manage any performance issues with OSPs including any mitigation plans, using support from the Third Party & Outsourcing Risk Manager;
• Provide support to the development of the Third Party & Outsourcing Risk Management Program.

• 4+ years experience within payments/e-money or other regulated financial services firm;
• Experience working in outsourced service providers and vendor relationship management;
• Relevant experience and in-depth knowledge of outsourcing regulations, especially EBA and Financial Conduct Authority outsourcing guidelines;
• Excellent communication and organisational skills;
• Self-starter with ability to work in a fast-paced environment.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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