Service Delivery Manager - SC CLEARED

Experis - ManpowerGroup; England; On-site; GBP 45,000 - 75,000

Job description

Service Delivery Manager (ITSM) - MUST BE SC CLEARED

Are you a driven and experienced Service Delivery Manager looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home and abroad, ensuring critical services and infrastructure are delivered effectively.

In this role, you will be at the heart of a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering, a technical Helpdesk, and Logistics Support, including Obsolescence and Asset Availability Management. You will play a key role in service management for the wider user community.

What You'll Be Doing:

1. Overseeing Service Delivery Management to ensure seamless operations.
2. Building and maintaining strong customer relationships in a highly collaborative environment.
3. Producing internal and external reports to track performance and service improvements.
4. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements.
5. Providing technical direction and understanding of customer topology and service infrastructure.
6. Managing and enforcing security processes and procedures to maintain operational integrity.

What We're Looking For:

1. Must be SC Cleared
2. A proven track record in Service Delivery Management.
3. ITSM expertise
4. Must be from a Defence or Military background
5. Experience in customer management and relationship-building.
6. Strong knowledge of technical environments and service delivery.
7. Ability to drive commercial governance and ensure compliance with contract and legal standards.
8. Understanding of security processes and procedures in a secure operational setting.

This is a high impact role, where your expertise will directly contribute to critical military operations. Send your CV to [insert email] or call me on 0161 924 3921 and get Ready to take on the challenge? Apply today!