Service Delivery Manager - Reactive

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Service Delivery Manager - Reactive, London

Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Service Delivery Manager - Reactive

London

As Reactive Service Delivery Manager, you’ll be a key link between the Development team and stakeholders to ensure smooth platform support and project execution. You’ll manage feature releases, troubleshoot issues, oversee ticketing, and support internal IT. With strong project management and communication skills, plus experience in Jira and Confluence, you’ll help shape our product roadmap and maintain SLAs and KPIs.

Foresight Factory is a consumer prediction consultancy which cuts to the chase. Powered by our platform ‘Collision’ we provide uniquely specific answers to future customer questions. What we do is very deep, very smart, and very commercial.

Home to a diverse team of unique talents, our people are confident, embrace responsibility, and enjoy working collaboratively to understand what’s important to our clients and always dig deeper to uncover new insights.

What you’ll be doing

• Manage the relationship between key stakeholders within the business, the Development team, and our development partners.
• Become the main point of contact for platform support, troubleshooting, and support on issues, logging/escalating as necessary.
• Project management of feature releases and maintenance sprints.
• Work with Product Development Director, Technical Director, and CEO to define, implement, and manage the product roadmap.
• Help translate the product's strategic vision into actionable items.
• Ensure tasks and tickets are appropriately logged and monitored.
• Work to define and measure Foresight Factory’s SLA and KPI metrics.
• Ensure processes are documented.
• Assist with service delivery for internal IT and support the Technical Director to provide redundancy for Foresight Factory's IT estate.
• Assist with Foresight Factory’s compliance ambitions within the Dev and IT estate.

Requirements for the role

• Project management experience, with the ability to execute and oversee feature releases, maintenance sprints, and platform support.
• Stakeholder communication and management, with the confidence to engage across technical and non-technical teams.
• Jira or similar for ticket management to efficiently manage workflows.
• Confluence or similar to ensure clear and structured documentation.

What you’ll get in return

• Competitive Salary commensurate with experience.
• Performance-related bonus.
• Workplace pension with 3% company contribution.
• 2 x base salary life insurance.
• Vitality healthcare insurance.
• Ability to swap existing public holidays for celebrations or holidays of other religions.
• Continuous professional development linked to company objectives and personal goals.
• Flexible work patterns and hybrid working.
• Ability to work from anywhere in the world – 2 weeks per annum.
• Family-friendly and compassionate leave policies.
• Great design-led (and dog-friendly) office space in the heart of Shoreditch.
• Free membership to on-site gym through Manor London.
• Season ticket loans, cycle to work, and personal tech schemes.
• End of quarter company celebrations and frequent team outings.