Service Delivery Manager – Priority Parking

Service Delivery Manager - Luton Airport – 40 hours per week, Thursday to Monday. Earlies and Lates - £37,900.00 Per Annum

Are you an experienced Manager? Do you have experience motivating and managing a team? Do you have a full UK driving license? Are you looking for your next challenge?

If you answered yes to these questions, then read on!

An opening has arisen to work as part of the onsite APCOA Management team at Luton Airport as a Service Delivery Manager. This role is vital to support the day-to-day operations of Priority Parking within the Airport. You will be responsible for managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer.

Keep reading to find out what you will be doing in more detail!

• Agree on a weekly/daily basis with the Operations Manager a plan of action to ensure resources are deployed to the areas of most need during the working weeks.
• Ensure that the Priority Parking and Mobile Enforcement teams are effectively running the operation.
• Ensure briefings are maintained at the start of each shift in Priority Parking.
• Monitor the performance of staff and ensure delivery of allocated tasks and service levels are maintained to a high standard.
• Monitor and report the SLA performance of the service provided by APCOA.
• Manage and investigate any damage claims or complaints and ensure they are appropriately dealt with in a timely manner and reported through the correct systems, with any actions followed up.
• Ensure Priority Parking services are performed to the agreed Standard Operating Procedures, and the movements per hour are being achieved, whilst ensuring sufficient capacity is available.
• Responsible for the recruitment and selection of all employees within their shift, in line with company guidelines.
• Conduct monthly reviews and annual appraisals to identify and constantly improve colleagues’ awareness and understanding through development.
• Responsible for maintaining records, mentoring, on-job training, and identifying external training requirements.
• Ensure all timesheets are accurate and forwarded to the operations/Contract Manager in agreed format and timescale.

What you’ll bring:

• Recent and extensive team management experience.
• Extensive customer service experience.
• Experience with people management, payroll, and absence monitoring.
• Excellent written and verbal communication skills.
• Excellent working knowledge of MS Office.
• Ability to motivate and manage a team.

Previous operational or management experience is required for this role.

Does this sound like you?

Click “apply” now and one of our team will be in touch soon!