Service Delivery Manager - MSK

Job Description:

Service Delivery Manager - MSK

Location: Bupa Place (Salford Quays)

Hybrid role - required to be at Bupa place weekly with flexibility to work from home.

Permanent role

Salary: £62,000 plus 10% management bonus and benefits

Full Time - 37.5 hours per week

We make health happen!

We have an exciting opportunity for a Service Delivery Manager to join our Health Service Team. This role will be the senior operational lead for our remote Musculoskeletal (MSK) services.

You will be accountable for the operational management and development of this service. The successful candidate will be a strong and engaging leader with a proven track record of embedding a culture of continuous improvement and promoting cross-function collaboration, identifying efficiencies, sharing best practices, and enhancing service delivery.

As an inspirational leader, you will instil accountability and develop capability across your teams, ensuring they are motivated and equipped to achieve their best.

How you'll help us make health happen:

1. Strategic and Operational Delivery: Overall accountability for the business area's commercial goals and targets. You will support Service Operation Managers and team managers to efficiently manage finances ensuring invoices and billing are processed timely and month-end processes are adhered to. Own operational delivery of business area including driving the fulfilment of KPIs (Key Performance Indicators) as specified.
2. Continuous Improvement: Identify and drive the implementation of business area improvements using the ‘joined up' Bupa approach, previous experience, and colleague expertise.
3. Governance, Risk and Compliance: Accountable for governance / regulatory requirements of business area - ensuring quality and compliance policies and standards are used consistently, communicating regulatory changes down the line effectively.
4. People Management: Guide, support, and coach business area managers in strategic management. Overseeing manager plans / direction. Own the continued competence / compliance for immediate direct reports and ensure personal development and internal progression is championed.

What you'll bring:

• Experience in a healthcare or equivalent regulatory environment (essential); Experience within MSK (desirable).
• Previous experience of managing a remote-based team.
• Proven experience in leading teams of various sizes and scales, across different locations and environments. Successfully managed an area with over 150 employees (essential).
• Strong operational experience demonstrating the ability to lead a business area.
• Proficient knowledge and experience in commercial healthcare markets.
• Proven track record of creating, leading, and developing high-performing teams/functions.

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with the option to buy or sell.
• Bupa medical insurance for you and your family as a benefit in kind.
• An enhanced pension plan and life assurance.
• Free health assessment for you & your spouse.
• Target bonus of 10% based on individual and company performance.
• Onsite gyms or local discounts where no onsite gyms are available.
• Various other benefits and online discounts.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Clinical Services

Locations:

Bupa Place