Service Delivery Manager - Data and Analytics

Edinburgh/Glasgow

About the Organisation

National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same - to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.

The Post

We are the leading provider of Data Services and Advanced Analytics within the public sector in Scotland. The Data and Analytics Service is a dedicated team of professionals that design, develop, and support integrated data and analytical platforms for NHS Scotland. Our work underpins Scotland's reputation as a world leader in health informatics.

We are looking for an experienced and enthusiastic individual to join our team as a Service Delivery Manager to take a lead role in the delivery of our services, projects and products and management of our delivery teams building the data and analytical solutions. This is a critical role in supporting the strategic direction for better use of data to support service delivery and outcomes across Scotland.

Key Responsibilities:

• Assessing, scoping and estimating demand.
• Stakeholder engagement and management.
• Leading delivery of projects, work packages and business as usual services.
• Ownership of processes and standards that support delivery of our services.
• Pro-actively contributing to service improvement and strategy.
• Line management of team members.

The Candidate:

• Leadership and management experience.
• Proven experience in the business intelligence and data domain.
• Strong and effective communication skills.
• Stakeholder engagement and management skills.
• Passion to make a difference.
• Desire to excel within a high performing team.
• Appetite for lifelong learning and growth.
• Ability to constructively challenge to confidently contribute to overall success of the service.
• Interested in a wide range of topics with willingness to dive deeper into the detail when required.
• Desire to support and develop other members of the team.

Location and Working Pattern:

This post can be based in either Edinburgh or Glasgow. Monday to Friday, 37 hours - hybrid working options available.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits:

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

Further Information:

For an informal discussion on the post, please email and one of our team will get in touch with you. Closing date for completed applications is Sunday 22nd September 2024. Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.