Service Delivery Manager (Current SC Clearance)

Service Delivery Manager (SDM) with current SC Clearance needed by my large client. Due to a major increase in workload, my client is looking for a Service Delivery Manager to oversee all aspects of support services for a specific set of systems. As the primary point of contact for the client, the SDM will ensure outstanding service delivery, foster strong client relationships, and drive continuous improvement. This role also involves maximising operational efficiency.

Responsibilities:

1. Serve as the primary interface for clients within the business.
2. Compile and continually develop monthly financial and operational reports for presentation to senior management and the client.
3. Track and report on SLA achievements, providing detailed insights and recommendations.
4. Ensure appropriate resource levels are maintained, and team members are fully briefed on service delivery requirements.
5. Ensure all deliverables, including documentation, align with the client's quality management systems.
6. Review and update processes, procedures, and documentation to enhance service quality, efficiency, and compliance.
7. Act as second-line manager for the on-site team, taking accountability for their actions, motivation, and professional development.

Must Have:

1. At least 5 years commercial experience as a Service Delivery Manager.
2. Current SC Clearance is a must, ideally active DV Clearance.
3. Proven track record of BAU support.
4. Strong understanding of service measurement in an ITIL environment.
5. Demonstrated ability to lead, motivate, and develop a team.