Service Delivery Manager Cardiology

Careers at #LNWH

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

1. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
2. St Mark's Hospital: an internationally renowned specialist centre for bowel disease.
3. Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
4. Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job overview

Cardiology Department in LNWUH Trust is on a look out for highly organised, driven and enthusiastic individual to join our team in Service Delivery manager role to manage day to day operational issues and ensure smooth running of Cardiology services.

Cardiology Service runs on all three of our hospital sites and recently opened Ealing Community Diagnostic Centre and delivers high quality Cardiology outpatient, Diagnostic and interventional care to Ealing, Harrow and Brent population.

The post holder will provide strong leadership and a highly visible presence across Cardiology Department, ensuring the delivery of high-quality patient care and communication. They will play a key role in enhancing the patient experience by driving service efficiency, maintaining high standards of safety, and upholding best practices in infection prevention and control.

Main duties of the job

• Day to day operational management of the service.
• Delivery of quality and activity targets.
• Management of financial expenditure.
• Management of activity through robust leave management.
• Implementation of service specific cost improvement projects.
• Supporting service specific development and transformation project.
• Assist in development of service strategy.
• Foster a culture of clinical integration within the division.
• Management of administrative processes within the service.
• Active contribution to the delivery of "patient centered" services.

Person specification

Education / Qualifications

Essential criteria

• Degree level or equivalent qualification, or demonstrable equivalent experience.
• Evidence of continued professional development.

Desirable criteria

• Professional or management qualification.

Knowledge & Experience

Essential criteria

• Experience of managing KPIs (RTT/DM01) and activity and financial targets in acute NHS hospital setting.
• Experience in designing workflows & processes.
• Proven track record of meeting significant national targets.
• Working knowledge of Cerner.

Desirable criteria

• Knowledge of National Cardiology Audit submissions.
• Experience of presenting at meetings and events to senior staff.

The Trust is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black, Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.