Service Delivery Manager -Cabinet Office-SEO

Service Delivery Manager - Cabinet Office - SEO

Apply before 11:55 pm on Monday 23rd September 2024

CO - Government Commercial and Grants Function - The Government Commercial and Grants Services (GCG Services) team works across two key Government Functions, the Commercial Function and the Grants Management Function. We deliver best in class digital, data and analytical solutions to drive meaningful services.

Type of Role

Administration / Corporate Support
Business Management and Improvement
Customer Insight
Digital

Working Pattern

Flexible working, Full-time, Job share, Part-time

The Product Delivery and Development Team sits within GCG (Grants and Commercial Group) Services, providing digital expertise to the cross-government Commercial and Grants Functions. The team serves both functions in improving existing digital services as well as enabling operational change through new technological builds.

We are looking for someone who can support the delivery of a citizen-facing tool, Find a Grant, to improve access to government funding and enhance efficiencies in grants administration. Working to the Head of Product Development and Delivery, they will ensure that their product meets business and user needs, and provide expert advice to external delivery partners to ensure that any business or policy constraints are considered as well as implications of change. The Service Delivery Manager will also support in making decisions related to prioritization of ongoing changes and provide support to users across government, building strong relationships and driving usage of the tool following its creation.

You will have the opportunity to work on a transformative citizen-facing tool to support the Government Grants Management Function, providing efficient user journeys for organizations to find and apply for grant funding as well as driving good data quality to ensure maximum transparency for who is applying for grants and when. You will be key to ensuring that ongoing government funding is open, transparent, and accessible for citizens and organizations across the UK.

Responsibilities

You will:

• Detect notifications and conduct monitoring checks to ensure that systems are running correctly.
• Be on call outside your working hours in emergencies to check events that have been logged as not functioning.
• Oversee the virtual environment.
• Communicate the benefits and performance of your service.
• Be responsible for the successful operation and continuous improvement of the service.

Person Specification

Essential Skills and Experience

You must be able to demonstrate practical knowledge and experience in the following:

• Delivering high-quality digital products via Agile techniques.
• Proven experience balancing and managing multiple workstreams and resource plans.
• Challenging and removing barriers to effective delivery.
• Strong negotiation skills and a proven ability to influence external partners, stakeholders, and customers.

Desirable Skills and Experience

It would be useful if you can also demonstrate experience of:

• Experience of finance and commercial management.
• Contract management / oversight of external digital delivery suppliers.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions

As part of the application process, you will be asked to complete a 500-word personal statement, linking to the person specification, and a 250-word behaviour on Managing a Quality Service.

Selection Process

At interview, there will be some strength-based questions and candidates will be assessed on the following behaviours:

• Managing a Quality Service
• Communicating and Influencing
• Making Effective Decisions

Expected Timeline (Subject to Change)

Expected sift date – w/c 23 September
Expected interview date/s – w/c 7 October
Interview location - Online (Google Meet)

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, please contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Security

Successful candidates must undergo a criminal record check.