Service Delivery Manager

Full Time 37.5 hours, 9am-5.30pm Monday to Friday

The IT Service Delivery Manager will be responsible for the delivery of IT services across PenCarrie. This role will involve managing incident, problem, and change management processes, as well as ensuring effective service level management and overseeing service desk operations. This role requires close collaboration with technical teams, business stakeholders, and external service providers to deliver reliable, high-quality IT services that align with PenCarrie’s business objectives. The manager will also drive continuous improvement initiatives to enhance user experience and operational excellence.

The right candidate will have a minimum of 5 years’ experience in IT service management with ITIL certification and advanced knowledge of IT tools including Jira, Confluence, and Microsoft Office Suite. A background in B2B industries or software development will also be an advantage.

This role can benefit from our hybrid working policy which requires three days minimum working at our offices in Willand and up to two days working from home; however, four or five days on-site is also welcomed, especially during the initial weeks of settling in and throughout a six-month probationary period.

Please be aware that unfortunately we are not able to provide employment sponsorship to candidates at this moment in time.

You will be required to live within a commutable distance of Willand (EX15 2QW) in order to apply for this role.