Service Delivery Manager

The Maternity & Neonatology Directorate is looking for an enthusiastic, dedicated, and highly motivated individual to join the service as the Service Delivery Manager.

This post is essential in supporting the establishment across the main sites. The Service Delivery Manager is an integral role within the directorate and strategically key in maintaining operational performance. The role requires someone who has the capability to identify opportunities for service redesign, focusing on a patient-centred approach to deliver through short and long-term solutions.

The Service Delivery Manager will support the Deputy General Manager and Business Managers on a day-to-day basis in the operational and business management of the Directorate, including planning capacity and arranging short and long-term cover within the administrative team. They will be responsible for overseeing the Information Technology needs of the services and ensuring data is captured, analysed, and coded in a timely manner while ensuring high standards of patient record management and compliance.

We are looking for someone with experience in operational management, who can balance the demands of a very busy workload and is dedicated to delivering an excellent patient experience. You will need to have good communication and analytical skills and be able to demonstrate that you can lead and motivate a multi-disciplinary team.

Main duties of the job

• The Directorate Service Delivery Manager will assist the Deputy General Manager (DGM) in developing, supporting, and implementing plans for service improvement using modernisation techniques and involving patients to ensure that services have the required capacity to meet key clinical performance targets.
• This role will support the DGM and Business Managers (BM) on a day-to-day basis in the operational and business management of the Directorate.
• The Service Delivery Manager will be responsible for the management of staff and budgets for designated areas and work with a wide variety of internal departments, services, and external agencies.
• The Service Delivery Manager will deputise for the Business Managers and Deputy General Managers on all issues as appropriate.
• The post holder will be required to work across both St Mary's and Hammersmith Hospital/Queen Charlotte & Chelsea Hospital sites.

About us

At Imperial College Healthcare, you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative, and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan, or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time, or job share. Please talk to us at interview.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience, and knowledge required.

Person Specification

Education/Qualifications

Essential

• Educated to degree level OR extensive operational experience.

Desirable

• Evidence of personal development

Experience

Essential

• Direct line management responsibility
• Evidence of continuing professional development
• Experience of successful multidisciplinary staff management
• Experience of working in a complex environment
• Experience of managing budgets and resource allocation procedures

Skills/Knowledge/Abilities

Essential

• Ability to analyse performance data to identify areas for improvement
• PC literate with experience of spreadsheets and data manipulation
• Ability to manage and deliver to deadlines and within resources
• A good understanding of the changing NHS environment
• A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
• Excellent track record in writing high-quality reports and business cases
• Ability to establish credibility and develop and maintain effective working relationships at operational and senior management levels

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

MAT09_Maternity Management

London

W2 1NY

Any attachments will be accessible after you click to apply.

290-WCCS-1733