Service Delivery Manager

We are currently seeking a motivated team player to take up the position of Service Delivery Manager within Specialist Medicine at Barts Health on a 1-year fixed term contract.

The Service Delivery Manager is an important post within the department, and we are hoping to recruit an innovative and committed colleague who is keen to work with the wider team to develop the service at Bart’s Health. The post will have a particular focus on improvement projects.

The post-holder will support the Clinical Director, Divisional Manager, General Manager, and Service Manager in all aspects of the operational delivery of the services and service improvement projects. The successful candidate will provide all-round support for the department and embed an improvement culture in the teams.

The Delivery Manager is responsible to the Service Manager / Assistant Service Manager for the overall performance of those services within the remit of the role. This position will be responsible for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls, and resource constraints.

1. To manage the key performance targets in your area and demonstrate continuous improvement in patient experience with particular reference to problem-solving.
2. To support the clinical teams and develop services in accordance with their clinical strategy. This will include Clinical Directors, Consultants, Matrons, and Senior Nurses.
3. To ensure that there are clear and transparent measures of success (KPIs) for your service/s and these are delivered at the required level.
4. You will support the department’s implementation of service improvement as appropriate and general development of services. You will play a key part in supporting projects and assisting clinical teams in planning and reviewing care pathways.
5. You will look after and nurture the staff that you manage to help them develop their knowledge and skills and perform to a pre-determined level.
6. Communication is a key priority; you are responsible for establishing and maintaining robust systems to cascade information, receive feedback, and take appropriate action where necessary.

Barts Health is one of the largest NHS trusts in the country and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate, and support an inclusive working environment.

For further details / informal visits contact: Name: Hussain Zina Job title: Service Manager Email address: hussain.zina@nhs.net