Service Delivery Manager

Service Delivery Manager

Salary: Competitive salary and bonus

Location: Across our 4 Hammersmith & Fulham depots

Hours: Monday - Friday 40 hours

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid day’s leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Ensure all staff are aware of and strictly follow health and safety procedures at all times and carry out regular field inspections to ascertain safe working practices
• Ensure that all resources are in a safe, clean and operable working condition; report and monitor any occurring issues/defects without delay and ensure all accidents are fully investigated
• Updating and completion of events within the contract management information system (ECHO) to ensure all raised tasks/issues are dealt with in a timely manner in accordance with the required SLA.
• Liaise with the Contract Management team, administrators and other Veolia departments regarding service issues and take improvement action in any area requiring improvement.
• Assist in management and control of sickness and absence levels, being responsible for taking improvement/remedial action.
• Ensure that the fleet is kept clean and investigate and report to Line Manager if accidents/damage occurs.
• Make Management aware where additional training is required, and recognize where Operatives could be given the opportunity to further their career within the company.
• Support the achievement of performance indicators identified in Veolia's strategic plan.
• Assist in budget management relating to street service.

What we're looking for:

• People management and team leader skills and experience is essential
• Basic understanding of IT systems is essential
• Knowledge of Health and Safety
• Customer oriented/service delivery focused
• Driving license is essential

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.