Service Delivery Manager

About the Role

Orange Cyberdefense is the expert cyber security business unit of the Orange Group, providing security consulting, solutions and services to organisations around the globe. We strive to protect freedom and build a safer digital society. We are looking for a Service Delivery Manager to join our team in the UK.

Working as a Service Delivery Manager

The role of the Service Delivery Manager, reporting to the Head of Service Management, ensures all services are delivered to customers in an efficient manner to meet the client’s needs while maximising profitability for the business. The Service Delivery Manager plays a key role in building on long-term customer relationships acting, in conjunction with the Sales Account Managers, as the bridge between the client and Service Teams.

Key Responsibilities as a Service Delivery Manager

• Driving the customer satisfaction within the delivery of professional services, customer support and managed services.
• Accurate reporting of key performance indicators to the senior management team for customer satisfaction, deliverables, etc.
• Ensures that operational methods and procedures are documented, maintained and reviewed regularly to maintain effectiveness.
• Management and ownership for all priority 1 service issues.
• Assist with the smooth delivery of large-scale projects.

What We Expect of You:

• Previous experience of managing the delivery of service and support for enterprise customers ideally in security focused professional services.
• Passion for customer service and excellence.
• Service Improvement - Initiate and deliver service improvements against service metrics.
• Must work and integrate well within a team to ensure that SLAs and KPIs are met.
• Excellent communications with 3rd parties, vendors and senior managers.
• High levels of empathy and a strong customer support mentality.

By joining one of the world’s leading cyber security companies, you will be offered the following:

• An opportunity to join a forward-thinking company, and a supportive work environment.
• Competitive salary
• Private medical healthcare
• Health cash plan
• Company pension
• Life insurance
• Income protection insurance
• Company events several times a year
• Employee discount scheme

Please send your CV for immediate consideration.

Orange Cyberdefense is an equal opportunities employer, welcoming applications from all people, regardless of their race, sex, disability, age, religion, or sexual orientation.