Service Delivery Manager

Service Delivery Manager

Location: St Georges Barracks, North Luffenham

Salary: £30,000 per annum

Hours: 40 hours per week

We’re currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on a full-time basis, contracted to 40 hours per week. As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Our ideal Service Delivery Manager will:

1. Have knowledge of working in a management role within the soft FM service industry.
2. Possess leadership skills and knowledge.
3. Display a real passion for food and customer service and be financially and commercially astute.
4. Exhibit good communication skills - both written and verbal.
5. Show good computer skills.
6. Have interpersonal, administrative, and organisational skills.
7. Maintain a 'Can do' attitude.

Your key responsibilities will include:

1. Promoting a safety culture and ensure the Catering and Retail teams are aware of and operate in accordance with company and client Health & Safety procedures.
2. Managing the Catering and Retail labour, equipment & resources budget.
3. Ensuring the Catering and Retail operation continually improves.
4. Engaging and managing the Catering and Retail team effectively.
5. Ensuring the delivery and quality of the Catering and Retail operation is in accordance with the client service level agreement and company procedures.
6. Managing any third-party suppliers or contractors as required ensuring they meet or exceed the agreed service level agreements.

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package that includes but is not limited to:

1. Contributory pension scheme.
2. Grow your career with our Career Pathways and MyLearning programmes.
3. Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
4. Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
5. Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
6. Up to 44% off cinema tickets to enjoy your favourite blockbuster.
7. Receive cash rewards every time you spend and use them on a wide range of brands.
8. Unwind with us with free wellness, mindfulness, and exercise classes.

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high-profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels, and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive—because diversity is our strength!