Service Delivery Manager

Service Delivery Manager - Inside IR35 - Up to £600 per day - SC Cleared - Corsham, Wiltshire - 6 Months - SINGLE STAGE VIRTUAL INTERVIEW

Yolk Recruitment are recruiting for a Service Delivery Manager to work on a contract deal for the next 6 months, on site in Corsham.

Reporting directly to the Head of Service Growth, the Service Development Manager’s mission is to maximise order intake through incremental business from existing contracts, mainly within the public sector.

Accountabilities/Responsibilities

1. Prepare and develop offers for new services, managing the Client’s response to service requests from customers, including the development and coordination of inputs to the Service Proposal, running review meetings, and supporting presentations at internal risk management meetings.
2. Follow extant processes while continuously improving the organisation’s effectiveness and efficiency in responding to customer requests.
3. Work with colleagues to support early identification of business opportunities using opportunity management tools.
4. Lead Clients' response to customer requirements for incremental business.
5. Produce, communicate, and deliver plans to meet requests.
6. Coordinate commercial, financial, and technical inputs to the Service Proposal.
7. Organise and run internal and customer-facing reviews.
8. Ensure that all tasks requiring action by a member of the wider Multi-Functional Team are completed ‘On Time’ and ‘On Quality’.
9. Prepare and support presentations at risk management reviews.
10. Identify and implement continuous improvements to departmental operations.
11. Support the department with performance analysis and reporting.
12. Facilitate meetings and draft minutes for formal release.
13. Ensure Service Level Targets (SLT) agreed with internal and external suppliers are met.
14. Represent Service Development at identified meetings and workshops.
15. Manage Service Development responsibilities through appropriate tools.
16. Compile and deliver management reports as required.
17. Forecast future order intake and generate order intake for Clients Secure Communications in consultation with Service Management.
18. Review and improve service delivery processes and procedures.
19. Maintain and improve customer satisfaction through timely delivery of appropriate Service Proposals.

Required skills/Experience

1. IT Service Management, for example, IT Infrastructure Library (ITIL) Version 3 or 4 at the Foundation level.
2. Project Management, for example, Association for Project Management (APM) Project Fundamentals Qualification (PFQ), Project Management Institute (PMI) Certified Associate in Project Management (CAPM), or similar.
3. Bid Management, for example, Association of Proposal and Bid Management Professionals (APMP) and Shipley bid management techniques.
4. Forecast future order intake and generate order intake for Airbus Secure Communications in consultation with Service Management.
5. Review and improve service delivery processes and procedures.
6. Maintain and improve customer satisfaction through timely delivery of appropriate Service Proposals.
7. Persuasive: the ability to influence internal and external stakeholders to achieve a business goal.
8. Analytical: the ability to interpret and understand the impact of a customer’s request.
9. Communication: the ability to communicate with all types of internal and external stakeholders using various mediums, including verbal, electronic, or presentations.
10. Creative: the ability to create meaningful customer-focused offers.
11. Organised: the ability to plan and execute a project to deliver the required output.
12. IT Literate: including the ability to operate Microsoft Office, especially Excel, PowerPoint, and Word.