Service Delivery Manager

Veolia; City Of London; On-site; GBP 35,000 - 55,000; Full time

Job description

Ready to find the right role for you?

Service Delivery Manager

Salary: Competitive, with an annual performance bonus plus Veolia benefits and pension

Hours: 40 hours per week. Monday - Friday 09:30 pm to 06:00 am (30 minute unpaid break) + working 1 in 4 Saturdays

Location: 43 Devon Street, Southwark, SE15 1AL

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid day’s leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Access to company van

What you'll be doing:

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for:

• Experience in developing/mentoring people
• Waste management - desirable
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
• IOSH Managing Safely - Desirable

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.

Job Posting End Date: 08-04-2025