Service Delivery Manager

An exciting opportunity has risen in Barking & Dagenham Child & Adolescent Mental Health Service for a Service Delivery Manager. This is a new role in the team following new investment and restructuring within the service. The post holder will assist and support the Head of Service, Clinical Leads and Assistant Director of Children services in the smooth running of the service whilst pro-actively resolving day-to-day A&C management issues within the Service/s.

The post holder will assist in the implementation of effective processes and procedures to monitor and track performance within the Service against the Performance Contract. They will contribute to team activity reports and annual KPI reports.

Our Values 2025 - 2030

Working with our colleagues, patients and carers we have co-produced three new values that we aim to embed within our culture here at NELFT.

They Are

• We are kind.
• We are respectful.
• We work together with our communities.

These three values help us to strive to provide the best care by the best people.

The successful post holder will:

1. Assist in collating and delivering monthly KPI’s.
2. Support clinicians in resolving issues where agreed performance is not being met.
3. Collate, analyse and act on data to ensure balanced demand and capacity modelling, proactively managing adverse situations.
4. Ensure proactive management of patient pathway issues to ensure all national targets are met, for example, 18 weeks, and coordinate and manage processes through teams to ensure compliance.
5. Be responsible for the compliance, accuracy and maintenance of both local service data systems and the service’s performance with the Trust wide information system such as Rio.
6. Ensure the accuracy of performance reports and efficient management of the patient caseload by use of this report in conjunction with the Rio waiting list.

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement - London

This post attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).

Certificates of Sponsorship

Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points based system.

For further details / informal visits contact: Name: Bibi Chummun Job title: Head of CYP Emotional and Mental Health Service Email address: bibi.chummun@nelft.nhs.uk Telephone number: 07885972111