Service Delivery Manager

smart manufacturing solutions; Alnwick; On-site; GBP 35,000 - 45,000; Full time

Job description

Job description

Our customer is part of a group that designs, installs, and maintains a range of low-carbon energy solutions, including Combined Heat and Power (CHP) units, ground source heat pumps, and air source heat pumps. Our innovative and energy-efficient systems help businesses reduce costs, improve sustainability, and achieve long-term energy resilience.

Role Overview

We are looking for a proactive and organized Service Delivery Manager to play a key role in supporting our field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery.

The ideal candidate will have strong problem-solving abilities, excellent coordination skills, and a proactive approach to managing operational tasks that support engineering teams.

Key Responsibilities:

1. Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently.


2. Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps, and air source heat pumps, ensuring timely servicing and system reliability.


3. Breakdown Management - Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service.


4. Parts Procurement - Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries.


5. Client Liaison - Communicate with clients to schedule maintenance, provide updates on ongoing work, and maintain strong customer relationships.


6. Project Support - Assist in the planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation.


7. Operational Efficiency - Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality.

Key Skills & Experience:

1. Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors.


2. Strong organizational and coordination skills, with the ability to manage multiple priorities effectively.


3. Experience in sourcing and procurement of technical parts and equipment.


4. Excellent communication and client relationship management skills.


5. Ability to work under pressure, particularly when handling breakdowns and urgent maintenance issues.


6. Knowledge of low-carbon energy systems, including CHP, ground source heat pumps, and air source heat pumps, is highly desirable.


7. Proficiency in ERP or maintenance management systems is a plus.

What We Offer:

1. Competitive salary and benefits package.


2. Opportunity to work with cutting-edge low-carbon energy solutions.


3. A supportive and collaborative team environment.


4. Career growth opportunities within a rapidly growing company.

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

1. On-site parking

Schedule:

1. Monday to Friday

Education:

1. Certificate of Higher Education (preferred)

Experience:

1. operations support: 1 year (preferred)


2. engineering co-ordination: 1 year (preferred)


3. maintenance planning: 1 year (preferred)


4. Low carbon solutions: 1 year (preferred)


5. combined heat & pump unit: 1 year (preferred)