Service Delivery Executive – Banking

Our client, a global specialist in payments and technology-led services, is looking for a Service Delivery Executive to join their expanding team.

This is a home-based position (anywhere in the UK) and will involve working closely with one of their largest Global Banking clients in the delivery of their market-leading KYC service delivery solution.

Core Duties / Responsibilities:

• Ensure all service delivery roadmap tasks are completed and delivered on time;
• Support the Service Delivery Manager in the delivery and execution of the weekly Client Operational meetings, Monthly Business Service Review and Quarterly Business Service Review reports.
• Identify and drive service & operational improvements across KYC operations.
• Member of the on-call incident management team – working to bridge communications between Group IT and Client Management teams. (This will sometimes include out of hours work to resolve priority incidents)
• Raise and monitor service tickets through the client service desk.
• Provide administrative support to the Service Delivery Manager.
• Provide contingency for the Service Delivery Manager in the event of absence and leave.

Skills, Knowledge, Experience and Attitudes:

• Experience in Service Delivery Banking, Finance or Fintech domain, preferably with exposure to KYC (Know Your Customer).
• Knowledge of Business Continuity, Disaster Recovery.
• Experience in creating and delivering monthly MI reporting.
• Experience of Jira, Confluence and PowerBI is an advantage.
• Excellent presentation skills.
• Confident stakeholder management and good presentation skills are essential.
• Great communication skills, excellent written and verbal skills.
• Experience of working with IT and technical teams in an Agile environment.
• Hands-on, self-starter mentality, with an ability to work within deadlines.
• Ability to prioritise workloads and work autonomously.
• Experience of working with geographically dispersed teams.
• The ability to create simple solutions for complex problems.

The company offers in return a highly competitive basic salary + discretionary bonus + employee benefits package.