Service Delivery Engineer / Support Analyst

CPS Group (UK) Limited; England; Hybrid; GBP 29,000 - 35,000

Job description

Service Delivery Engineer / Support Analyst

Oxford - Hybrid (2 days in the office per week)

Full-time | Up to £35,000 + Excellent Benefits

CPS Group are looking for a Service Delivery Engineer / Support Analyst to join a software solutions business. In this role, you'll play a key part in supporting customers and ensuring the seamless operation of our software solutions. You'll provide first-line technical support, troubleshoot software and hardware issues, and assist with major implementation projects.

This is an exciting opportunity to be part of a company that is rapidly expanding across the UK and internationally, offering cutting-edge solutions in public sector services.

What You'll Be Doing:

1. Providing technical support via Zendesk, email, and phone.
2. Diagnosing and resolving software, hardware, and networking issues.
3. Managing and prioritising support tickets to ensure timely resolutions.
4. Performing system monitoring and maintenance, proactively identifying potential issues.
5. Assisting with application installations, configurations, and updates.
6. Supporting the implementation of new projects, including data entry, configuration, and training.
7. Documenting support requests, resolutions, and system changes to enhance knowledge-sharing.

What We're Looking For:

1. Experience with Zendesk or similar ticketing systems.
2. Basic understanding of networking concepts (TCP/IP, DNS, VPNs).
3. Familiarity with Windows and macOS environments.
4. Strong troubleshooting skills in hardware, software, and peripherals.
5. Knowledge of cloud-based applications and SaaS platforms.
6. Excellent communication skills, with the ability to explain technical concepts to non-technical users.
7. Previous experience in a technical support role.

What's in it for You?

1. Competitive salary & great career growth opportunities
2. 25 days annual leave (+ additional leave for length of service)
3. Life Assurance (4x base salary)
4. Private Pension
5. Healthcare Cash Plan
6. Hybrid working model

Contact: Zach Bennett - CPS Group

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)