Service Delivery Controller

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About Network Rail

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We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description

To supervise the train service management within the Wessex Integrated Control Centre to safely deliver the train plan; to meet the differing needs of rail industry customers and stakeholders. Develop and maintain relationships with train operators and other key industry partners.

This is a part time opportunity for 12 months, working a job share at a 50/50 split. Please note, this role encompasses early and late shifts and weekend working and is based in Basingstoke Regional Operations Centre

About the role (External)

1. Working with the Network Delivery Manager, create an engaged and motivated working environment and act as a role model to develop a culture that supports and encourages the development and improvement of Train Service Management.

2. Maintain an overview of train services, particularly during times of disruption, liaising with both internal and external controls and station control points. Co-ordinate Cross Boundary recovery arrangements and determine strategic deployment priorities to maintain an effective network.

3. Supervise the train service management team in the delivery of a safe, efficient and optimal daily train plan for all operators and their customers

4. Manage the performance of the daily train plan, communicating with all operating locations and train operators to make certain that early interventions are being made to minimise overall customer disruption

5. Manage the train service contingency plans, and design and embed a process for plans to be continually refreshed and updated

6. Lead in the application of the train service contingency plans during times of disruption

7. Lead the implementation of the principles of service recovery to restore the network to right time running as soon as practicable

8. Coordinate the dissemination of information with the Information Cordinator in an accurate, concise and timely manner, in accordance with company standards and statutory requirements.

9. Maintain a daily record of all applicable train running information and events, using the available systems in accordance with the relevant company standards and instructions.

10. Lead strict adherence to the Railway Operations Code for the VSTP process.

Job Skills, Experience and Qualifications

Essential

Experience of supervising teams within a highly pressurised operations environment

Experience of decision making across the Route

Good negotiating skills and ability to make objective decisions

Appreciation and application of Control based I.T systems

Excellent communications skills

Good operational experience

Able to influence others and work under pressure

A thorough understanding of train planning principles and timetable composition

Good geographical knowledge of applicable route and wider network

Desirable

Previous experience of working within a safety critical communications environment

Experience of working within a control environment

Knowledge of Network Rail and Train Operating Companies across the network and the key aspects of their business

Experience of railway industry operational rules and regulations

Knowledge of railway systems applicable to train service delivery

Have a good understanding of commercial issues and customer flows on train operating companies and neighbouring routes

Company

Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.

From our commitments to your development, our range of benefits and our approach to Diversity & Inclusion, we believe there are many reasons to join the team at Network Rail.

We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities. As the railway becomes bigger and more technologically advanced, it’s crucial that our employees have the right skills to develop their careers and meet the challenges ahead.

We believe that investing in our people is one of the most effective ways of improving the safety, reliability and efficiency of the railway.

We also know that it’s vital to get each individual’s training programme just right. As well as helping us to meet our immediate needs, we believe this is an approach that encourages people to stay with us and develop their careers.

Your health, wellbeing and benefits

We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe, that should come first.

We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.

We have a range of benefits including:

• 28 days annual leave entitlement.
• My benefits – Our discounted online shopping site.
• A range of discounted offers including, childcare vouchers, Healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
• Subsidies of up to 75% on rail and underground season tickets.
• A range of pension schemes.
• 2 weeks paid reserve leave for our Armed Forces community.

What Diversity and Inclusion means to us

‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.

Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.

Disability Confident Leader

Network Rail is an accreditedDisability Confident Leader . This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.

Find out more about our recruitment processhere

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