Service Delivery Account Lead

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and run and optimize operations.

In this role you will maintain and develop relationships with existing customer(s). You will act as the on-site first line Medtronic liaison for our customers and as the interface with C-suite and Sr. Management within our clients’ organizations. This role is entirely on-site in the Essex area (Basildon) and will require travel within the country and occasionally within EMEA (10-25%).

Responsibilities may include the following and other duties may be assigned:

• Take ownership of all service delivery activities at the mentioned account
• Develop and execute account specific action plans to deliver high quality services according to contract
• Develop and maintain KPI dashboard to measure & track performance of service delivery team
• Maintain stakeholder relationships within the account and governance structure related to the partnership
• Identify and collaborate with all the required IHS capabilities in a timely manner
• Ensure service delivery SLA's and contract profitability are optimized
• Manage, coach and develop local Medtronic IHS-NGC ops staff on site

Required Knowledge and Experience:

• Master's degree in a relevant functional area
• Several years of experience in healthcare environment, healthcare value chain / operations management
• Clinical and/or CatLab experience
• Experience in dealing with hospital C-suite / senior management / stakeholders
• Experience in people and team management
• Fluent in English, both written and spoken, knowledge of regional language
• Lean 6 Sigma knowledge and experience a plus

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here