Service Coordinator - Friendly Team Environment

Office Angels; Chigwell; On-site; GBP 28,000; Full time

Job description

Service Coordinator

£28,000 per annum

Loughton, Essex

Monday - Friday, 9am - 5pm / 8am - 4pm

Benefits:
20 days annual leave + Bank Holidays (increasing with service), pension scheme, on site gym, employee of the month prizes and on site parking.

Join a successful and reputable company in Loughton, known for its friendly and supportive team environment. We are looking for a dedicated Service Coordinator to become a key player in our client's dynamic team on a permanent basis. The perfect candidate will have experience in a similar role within the facilities or construction industry, bringing a proactive and organised approach to the team.

Responsibilities:

1. Coordinate and dispatch reactive and proactive works to engineers and contractors across various locations, ensuring SLAs are met.
2. Assist in product purchasing and order fulfilment activities, including taking orders and determining appropriate shipping methods.
3. Monitor product order shipments to ensure on-time delivery and liaise with customers regarding ETAs and related issues.
4. Provide quotations and proposals in response to customer requests.
5. Produce RAMs and maintain a database of customer sales and invoicing records.
6. Contact customers regarding contract/visit cancellations to determine cause and possible corrective measures.
7. Manage the fulfilment cycle from enquiry through to job completion.
8. Handle incoming phone calls related to clients, engineers, sales, and customers, managing and resolving customer enquiries and complaints.

Equal Opportunities:
Office Angels is an employment agency and an equal opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.