Service Coordinator

Job Summary

At CECO Environmental, we’re a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we’ve been addressing the world’s most pressing environmental challenges. Our mission is to protect people, the environment, and industrial equipment, making a tangible impact across industries like renewable energy, semiconductor manufacturing, power generation, and water treatment. As a purpose-driven company, we foster a culture of innovation, collaboration, and integrity, ensuring that every project we undertake creates lasting positive change. At CECO, you’ll be part of a growing, dynamic team committed to a cleaner, safer, and more sustainable future.

As part of the CECO Environmental family of brands, Kemco Systems plays a critical role in delivering specialized water solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

The Aftermarket Coordinator is focused on supporting customers after their initial purchase, ensuring smooth operations. You will be acting as a liaison between the company and its customers.

Your Responsibilities Will Be:

1. Customer Support: Addressing customer inquiries, resolving issues, and ensuring customer satisfaction with aftermarket products and services.
2. Order Management: Processing and tracking aftermarket orders, ensuring timely delivery and accurate fulfillment.
3. Parts Management: Managing aftermarket parts inventory, coordinating with suppliers, and ensuring parts availability.
4. Coordination: Acting as a liaison between different departments (e.g., sales, logistics, customer service) to ensure smooth operations.
5. Data Management: Maintaining accurate records of customer orders, parts inventory, and other relevant data.
6. Reporting: Generating reports on order status, delivery timelines, and other relevant metrics.
7. Process Improvement: Identifying areas for improvement in aftermarket processes and implementing solutions.

Required Qualifications:

1. High School diploma or GED.
2. 3-5 years of customer service experience in the industrial manufacturing.
3. Strong computer skills including Microsoft Office.
4. Proficiency with ERP Systems, preferably D365.

Required Skills:

1. Excellent Communication Skills: Both written and verbal with customers and colleagues.
2. Strong Organizational Skills: Manage multiple tasks and deadlines effectively.
3. Attention to Detail: Ensure accuracy in order processing and data management.
4. Problem-Solving Skills: Address customer issues and resolve problems effectively.
5. Customer Service Skills: Provide excellent customer service and build strong relationships.
6. Knowledge of Aftermarket Products and Services.
7. Proficiency in relevant software and systems: ERP systems.

ADA Requirements:

This position typically requires typing, sitting, reaching, standing, walking, pushing, pulling, lifting, feeling, talking, hearing, seeing, and repetitive motions. This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

We Offer: We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.

At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspires innovation and brings the best solutions to our customers.

Equal Opportunity Employer: CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation: If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: hr@OneCeco.com.