Service coordinator

NHS; Leeds; On-site; GBP 25,000 - 40,000; Full time

Job description

Join Our Team as a Service Coordinator at Co-located Services in Leeds! Are you passionate about making a real difference in the delivery of high-quality urgent care services? We are looking for a Service Coordinator to support the day-to-day of our Co-Located Services within the Local Emergency Departments in Leeds. This is a new role due to the growth of the service and an enhanced model of care.

Main duties of the job

This is an interesting and busy role for someone looking for a new challenge where they can really make a difference. The successful candidate would be joining a dedicated team, passionate about supporting our patients and each other. Reporting to the Operations Manager and in partnership with the wider clinical operations team, the post holder will be responsible for quality, business, workforce and financial planning, and will work closely with their team and the wider Group to support local and company-wide objectives.

Job responsibilities

As a Service Coordinator, you'll play a key role in the operational success of our service. You'll manage the clinical rota, ensuring that the right clinical staff are available, and that any staffing gaps are addressed swiftly. You will also oversee the smooth allocation of clinical rooms and support a team of non-clinical staff, including Patient Navigators, providing them with leadership and support. Working closely with the Operations Manager, you'll contribute to both the strategic development of the service and the continued growth of our team. From overseeing sickness records and managing locum arrangements to conducting appraisals and ensuring seamless onboarding for new staff, you'll help maintain a high standard of care and service delivery.

What we are looking for:

• Educated to degree level and evidence of continuing professional development
• Prior experience within Urgent Care, with an understanding of urgent care systems and external impacts on the service.
• Strong, inclusive leadership style and team building, with the ability to motivate and guide non-clinical teams.
• Strong administrative skills, with experience in rota management, HR systems, and general workforce management.
• Communication and facilitation skills
• An understanding of the needs of a fast-paced, dynamic environment and the ability to juggle multiple tasks effectively.
• Personal resilience and ability to prioritise work to meet challenging deadlines through effective time/workload management
• Experience of managing multi-stranded situations where there may be conflicts of opinions involving a wide range of stakeholders
• Ability to make judgements and decisions leading to resolution through effective negotiation/problem solving
• Strong analytical skills; literacy, IT and numeracy skills

About Leeds Urgent Care

Alongside Shakespeare Walk-in Centre, the Co-Located Services are based within the three emergency departments within Leeds Teaching Hospitals NHS Trust. The services are located either in or near to Leeds City Centre, has good public transport links and onsite parking.

What we offer

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank Holidays (pro-rata, if part-time); the annual leave entitlement rises with length of service
• Extra day of leave per year for work anniversary
• Unsocial hours payment at 30%, Monday to Friday after 6pm and all-day Saturday and Sunday
• Enhanced Maternity, Maternity/Paternity Support, Adoption pay
• Family friendly employment policies
• Special and Significant Event Leave
• Participation in OMG's refer a friend scheme
• Internal wellbeing support through OMG's Wellbeing Advisors
• Employee Assistance Program run by award winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
• Continued personal and professional development

Person Specification

Qualifications

• Educated to degree level and evidence of continuing professional development

Experience

• Prior experience within Urgent Care, with an understanding of urgent care systems and external impacts on the service.

Skills and Knowledge

• Inclusive leadership style
• Strong administrative skills, with experience in rota management, HR systems, and general workforce management.
• Communication and facilitation skills
• An understanding of the needs of a fast-paced, dynamic environment and the ability to juggle multiple tasks effectively.
• Personal resilience and ability to prioritise work to meet challenging deadlines
• Strong analytical skills; literacy, IT and numeracy skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.