Service Coordinator

Service Coordinator
Salary: £28,000 per annum with an annual performance bonus (15%) plus Veolia benefits and pension
Hours: Monday to Friday, 40 hours per week
Location: Marsh Barton Trading Estate, Exeter, EX2 8NJ

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid day’s leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Responsible for the day-to-day management of the service delivery, including the dynamic allocation of work to vehicles/routes
• Shaping and managing the future success of a new Veolia site
• Proactively communicate with customers and interested stakeholders including the wider Veolia team or Management team providing status updates and maintaining contact with drivers throughout the day
• Complete the debrief process within the allocated time and report any necessary action or updates as required
• Face-to-face engagement with our drivers daily, supporting drivers to act on issues identified on the rounds
• Report all safety concerns or container damage via close call reporting and encouraging 'stop the job' if it is deemed unsafe to continue in line with company operating procedures and processes
• Ensure Veolia legal compliance on-site - WTD and transport compliance

What we're looking for:

• Previous experience operating within a similar industry; waste/transport/logistics
• Able to demonstrate an understanding of transport compliance and WTD
• Good communication skills communicating with people of all levels specifically including drivers and frontline employees
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO
• Managing transport compliance
• Experienced IT Skills, MS Office 2000 and the ability to adapt to Google

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.