Service Controller

The Company:

• This company is a major player in the supply and service of construction equipment and plant machinery.

• They pride themselves on excellent customer service and keeping customer downtime to a minimum.

• The company fosters a culture of support, teamwork, and personal development.

• A strong regional presence with a focus on service and efficiency.

The Role of the Service Controller

• Co-ordinating breakdowns and service jobs by assigning engineers and liaising directly with customers.

• Logging breakdowns, inputting engineer times sheets daily, and processing invoices for completed retail repairs.

• Ensuring excellent communication flow both internally and externally to minimise downtime.

• Managing customer order numbers, live breakdown updates, and warranty cross-hire machines.

• Creating and sending estimates for additional work and following up on final costings.

• Keeping Work in Progress (WIP) low and resolving invoice queries efficiently.

• Supporting other depot diaries when needed and contributing to the overall success of the service department.

• Playing an active role in identifying new business opportunities and managing time effectively.

Benefits of the Service Controller

• £30,000 basic salary

• 22 days holiday + bank holidays

• Internal development and training opportunities

• Pension scheme

The Ideal Person for the Service Controller

• Experienced in co-ordinating field-based engineers or similar technical service teams.

• Strong communication and organisational skills with the ability to prioritise in a fast-paced environment.

• Confident using internal systems for logging jobs and updating time sheets.

• A team player who is proactive, solutions-focused, and able to stay calm under pressure.

• Background in customer service, plant hire, construction, or technical support roles is desirable.

If you think the role of Service Controller is for you, apply now!

Consultant: Joshua Cumming
Email: (url removed)
Tel no: (phone number removed)

Candidates must be eligible to work and live in the UK.