Service Controller

Service Controller

Manchester

A fantastic opportunity to join a well-established security company, with over 30 years' experience. They are looking for an experienced Service Controller to join their team.

Salary: £25,396

Employment Type: Full time | Permanent | onsite free parking | pension | Death in service policy

Main Responsibilities:

1. To provide our customers with a great customer experience by dealing with enquiries in a timely and professional manner.
2. 1st line answering of telephone enquiries from Clients.
3. Daily Management of emailed enquiries for faults/servicing including receipt of new works orders and customer/internal enquiries, and ensuring all emails are actioned as required daily.
4. Knowledge and application of Service Level Agreements in place with clients.
5. Accurate logging of admin notes to reflect all queries handled.
6. Understanding and interpretation of client expectations with the ability to identify information gaps and to resolve with the client as required.
7. Checking of live calls for duplicate or contradictory information and clarifying with customer/staff member as required.
8. Logging/Querying service calls ensuring as required call includes PO number, correct response times, access information and information in relation to call reason and requirements.
9. Confirmation that the customer's enquiry has either been handed at first point of contact or passed to the correct department.
10. Responding to other customer/internal requests as required, or forwarding the information to the correct department, supported by a clear understanding of what happens next & when.

Experience and Knowledge:

1. Previous experience in a Customer Service role, or a similar role within Service & Maintenance industry.
2. Use of Microsoft Office Applications including Teams, Excel, and Word.
3. Previous experience within a fast-paced environment.

If you are local to the area and seeking a new Service Controller position, then please apply now. If your application is successful a 4way member will be in touch.