Service Contract Specialist

Our client, a leader in non-destructive testing, is looking for a Service Contract Specialist on a 9-month contract basis, based in Leicester.

ROLE

As a Service Contract Specialist, you will have a pivotal role in ensuring the successful execution and management of contracts with customers.

RESPONSIBILITIES:

1. Develop an in-depth understanding of Visual Product Line Service portfolio and collaborate with key teams to ensure alignment with Customer requirements, Pricing strategy, and Terms & Conditions for service offerings.
2. Own the Handover process for Service Contracts, from Inquiry to Order to Remittance, which involves reviewing contracts and proposals, entering orders in SAP, and managing various related activities like billing, revenue recognition plans, and database updates.
3. Build and nurture strong customer relationships, ensuring they fully utilize their contract scope and work with Service Leaders to provide tailored service solutions that add value to customers.
4. Collaborate closely with different departments to guarantee timely and accurate services are rendered to customers according to contract terms.
5. Optimize revenue recognition and billing milestones and oversee contract margins to ensure profitability.
6. Uphold meticulous records of contract-related information and consistently update databases to guarantee precise data flow, providing valuable insights to pertinent stakeholders.
7. Champion a culture of continuous improvement by identifying and addressing technical and commercial risks, implementing best practices, and providing valuable recommendations for service, engineering, and product management teams to excel in executing service contracts effectively.
8. Ensure positive cash flow within contracts by promptly addressing and resolving any invoice disputes and effectively facilitating on-time payments from customers.
9. Increase contract renewal rates by fostering positive relationships with customers and demonstrating the value of renewing contracts with our company.
10. Improve customer experience by ensuring efficient and effective contract management processes, addressing customer concerns promptly, and enhancing overall satisfaction levels.
11. Ensure healthy project margins by closely monitoring costs, identifying opportunities for cost savings, and optimizing operational efficiency to maximize profitability on projects.

REQUIREMENTS:

1. Have a Bachelor's Degree from an accredited college or university, or a High School Diploma with a minimum of 3 years of industry experience in a similar role.
2. Have previous similar experience in contract management.
3. Able to travel 15% of the time.
4. Computer skills with familiarity of MS Office products.