Service Assurance Analyst

Service Assurance Analyst / Service Delivery / Manchester / Hybrid / £30,000 - £41,000

Our client is looking for a Service Assurance Engineer to join their IS Operations team. In this role, you'll support the Change & Transition Manager in ensuring new and updated IT services are effectively designed, transitioned, and meet business needs. You'll collaborate with various teams to coordinate service design and transition activities, ensuring a smooth and structured integration into operations.

• Assist in preparing service impact assessments, transition plans, and operational readiness reports.
• Ensure clear service processes, roles, and responsibilities are defined.
• Maintain accurate service documentation, including Service Catalogues and Support Models.
• Monitor service performance, ensuring compliance with ITIL frameworks.
• Contribute to risk management and business continuity planning.

• Proven experience in Service Transition and IT Service Management (ITSM).
• Strong understanding of Incident, Problem, Change, and Service Level Management.
• Familiarity with Prince2, ITIL, and Agile methodologies.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively across teams.

The role is based in Central Manchester, ideally 1 day a week on site (flex if needed). The role is offering up to the £41,000 mark at the higher end (dependant on experience).

The company also offers great benefits such as 15%+ pension & 30 days+ Annual Leave!

If you're interested & have Service Design/Transition experience, please apply below.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.