Service And Sales Coordinator

MB780: Service and Sales Coordinator
Location: Glasgow
Salary: £27,000 - £30,000
Working Hours: 40 hours per week - Monday to Friday - (8.30am - 4pm)
Additional Company Benefits: Life assurance scheme, Enhanced sick pay, Annual salary review scheme, Hybrid working scheme, Christmas shut down period with an ex-gratia half day on Christmas Eve, Access to an online employee benefits portal, Access to an extensive online training portal, Access to an Employee Assistance Program, Bi-weekly fresh fruit delivery to head office, Onsite tea & coffee making facilities.

Overview:

First Military Recruitment is proudly working in partnership with a fantastic business who are looking to recruit a Service and Sales Coordinator on a permanent basis due to growth located at their Headquarters in Glasgow.

Duties and Responsibilities:

1. Conduct pre-quote consultations and maintain communication with clients to gather detailed requirements and preferences, ensuring accurate, customised proposals.
2. Provide professional advice on potential solutions.
3. Proactively follow up on all issued quotes, negotiate terms, and convert estimates into orders through effective communication.
4. Monitor and report on sales activities, including quote-to-order conversion rates, and strive to meet or exceed sales targets.
5. Build and nurture strong relationships with new and existing clients to encourage repeat business and service agreements.
6. Review site surveys, and specifications to prepare accurate cost estimates for automated door installation, repair, and maintenance projects.
7. Collaborate with service engineers, suppliers, and project teams to gather necessary data for labour, materials, and equipment.
8. Provide cost analysis, identify potential risks, and recommend cost-saving strategies while maintaining quality standards.
9. Ensure estimates are competitive, considering market trends, materials, and labour costs specific to the automated door industry in the UK.

Skills and Qualifications:

1. Proven experience in cost estimating, particularly within related building services industry or ideally the automatic door industry.
2. Familiarity with UK regulations, standards (e.g., BS EN 16005), and best practices in automated door systems.
3. Strong ability to interpret technical drawings, site plans, and project specifications.
4. Excellent communication and negotiation skills, with a client-focused, solution-oriented mindset.
5. Proficiency in estimation software, as well as CRM or database tracking tools.
6. Ability to work independently, managing multiple projects and deadlines, with strong attention to detail.
7. Prior experience in customer service or business development, specifically in automated door systems or a related field.