Service And Operations Analyst

Service and Operations Analyst
Newark (Hybrid Working), Full Time, Permanent
£26,000 to £28,000 plus Benefits

We are pleased to be working with our global client who is looking for a Service and Operations Analyst to join their existing IT infrastructure team.

The Role

This is a fantastic opportunity to join a global manufacturing company as their Service and Operations Analyst on a full-time, permanent basis. The Service and Operations Analyst will ensure the reliability, integrity, and efficiency of our client's IT infrastructure and backup systems.

Key Duties

1. Manage and monitor backup systems, troubleshoot issues and coordinate with 2nd line and 3rd line technicians to ensure the integrity of backup media.
2. Monitor infrastructure and provide 1st support while maintaining Azure and Microsoft 365 systems.
3. Schedule changes using JAMs scheduler including managing RAS (ERP System).
4. Application and system management, learning and maintaining various applications (RAS, Message Queues, Cisco Prime, Solarwinds, PingDom, WMS, ODEX).
5. Maintain document management systems.

The Candidate

The successful Service and Operations Analyst will be able to demonstrate the following qualifications, skills, and experience:

1. ITIL Qualifications or certification.
2. Technical knowledge of backup and recovery systems including Tivoli Storage Manager, Backup Exec, Azure, and SQL.
3. Knowledge of infrastructure monitoring tools (e.g., vCenters, Storage Insights) and cloud platforms (e.g., Azure, M365).
4. The ability to resolve technical issues related to infrastructure monitoring, data recovery, and cloud services.
5. Ideally 2+ years in a similar role.

The Benefits

The benefits for the role of Service and Operations Analyst are:

1. 33 days holiday including bank holidays.
2. Pension.
3. Opportunity for hybrid working.
4. Free on-site parking.

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.